BestHope Synergy (“we,” “our,” “us”) operates BestHopesynergy.com, your No.1 trusted gateway for secure, fast, and professional freelance solutions in Nigeria. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services. By using our website, you agree to the practices outlined here.
1. Introduction
At BestHope Synergy, we take your privacy seriously. We understand that freelancers, Fiverr sellers, entrepreneurs, and online businesses rely on us for sensitive digital services like verified account setup, payment solutions, and withdrawal systems. Because of this trust, we are committed to transparency and data protection.
This policy is designed to explain:
- What information we collect about you.
- How we use that information.
- How we protect your information.
- Your rights regarding your data.
- How to contact us with questions.
We comply with applicable Nigerian data protection regulations, including the Nigeria Data Protection Act (NDPA), as well as international best practices like the EU’s General Data Protection Regulation (GDPR) principles.
2. Information We Collect
We collect information to provide and improve our services. The information may include:
a. Personal Information You Provide
- Full name, email address, and phone number when you create an account.
- Payment details (e.g., bank account or wallet information) for withdrawals and transactions.
- Identity verification data (if needed for compliance, such as government-issued ID).
- Communication details (messages, inquiries, support requests).
b. Information Collected Automatically
- IP address, browser type, operating system, and device type.
- Cookies, pixels, and similar technologies to improve website functionality.
- Activity logs (pages visited, services accessed, time spent).
c. Third-Party Information
- We may receive information from third-party platforms (e.g., Fiverr, PayPal, banks, or payment processors) when you link accounts to our services.
- Verification or compliance partners may provide confirmation about your identity or account status.
3. How We Use Your Information
We use collected data for the following purposes:
- Service Delivery – To create, verify, and manage your account.
- Transactions – To process payments, withdrawals, and transfers securely.
- Communication – To respond to inquiries, send confirmations, and provide updates about services.
- Security & Compliance – To prevent fraud, verify identity, and comply with applicable financial regulations.
- Personalization – To customize content, improve your experience, and recommend relevant services.
- Marketing – To send promotional offers (only with your consent).
- Analytics – To measure usage, monitor trends, and improve our services.
4. Cookies and Tracking Technologies
We use cookies to:
- Keep you logged in during your session.
- Remember your preferences.
- Measure website traffic and performance.
You may disable cookies in your browser settings, but some site features may not work properly without them.
5. Data Sharing and Disclosure
We do not sell your personal information. However, we may share it in the following cases:
- Service Providers – With trusted third parties that help us with hosting, payment processing, fraud prevention, or marketing.
- Legal Requirements – If required by law, regulation, or court order in Nigeria or other jurisdictions.
- Business Transfers – In case of a merger, acquisition, or sale of company assets, your data may be transferred.
- With Your Consent – Whenever you explicitly authorize us to share your data.
6. International Data Transfers
As a Nigerian-based company, we primarily store and process data within Nigeria. However, some service providers may be located outside Nigeria. When we transfer data internationally, we ensure adequate protection in line with global data protection standards.
7. Data Security
We take appropriate measures to protect your information from unauthorized access, loss, or misuse. This includes:
- Secure servers and encryption.
- Two-factor authentication for sensitive accounts.
- Regular monitoring for suspicious activity.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
When no longer needed, your data will be securely deleted or anonymized.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal data.
- Withdraw consent for marketing or data processing.
- File a complaint with a regulatory authority (e.g., Nigeria Data Protection Bureau).
Requests can be made by contacting us at the details below.
10. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect information from minors. If we discover such data has been collected, we will delete it immediately.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., Fiverr, PayPal, banks). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Marketing and Communication
We may send you updates, newsletters, and promotional offers about our services if you opt in. You can unsubscribe at any time by following the link in our emails or contacting us directly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Significant changes will be communicated directly to registered users.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
BestHope Synergy
Email: support@besthopesynergy.com
Website: www.besthopesynergy.com